Identify Trending Issues
Set custom thresholds to receive alerts whenever repeated or high priority issues occur at the store level - without manually reviewing every single complaint.
Incentivize store-level participation with an easy-to-use system that tracks issues and alerts store managers when credits have been approved while receive the data you need to drive product improvements.
Gather complaint information in one simple, centralized, easy-to-access portal that is intuitive enough for store managers, vendors, and internal stakeholders to access, use, and resolve complaints.
AQA’s Complaint Management System
Whether you're looking to streamline a manual complaint process or consolidate your existing systems under one roof, all of this information can be seamlessly paired with your various data sources to easily visualize data, draw conclusions, and make informed decisions to improve your brand's overall quality and consistency.