A reliable quality management system (QMS) is a vital component of any successful organization, and the specifics of that system will differ greatly depending on the goods and services an organization provides. Within the restaurant industry, while many brands are still utilizing in-house developed processes, proactive companies have opted for more advanced systems from third-party providers to improve the effectiveness of their food safety and quality assurance programs. However, many companies who have used these third-party platforms often end up attempting to apply the standards of one industry to the needs of another, at great expense.
The limitation of traditional restaurant quality assurance measures is that you never realize you have a problem until your QA Director shows up to your office at 5:00 PM on a Friday night; and by then it's too late. Problems can arise when you least expect them to, and something seemingly minor can blow up into a big crisis - and crises can harm your company’s bottom line and reputation.
At any given restaurant, you’ll find technology being used in every aspect throughout the business. This technology is constantly adapting to make your business run more efficiently, increase your bottom line, and provide your customers with a greater experience than ever before.
THE QA CHAIN
Follow the Ingredient
Like millions of people around the world, I enjoy having dinner at a traditional sit-down restaurant. Or, when time permits, I LOVE Chinese fast food. What can I say? It’s a guilty pleasure.
Just the other day I was in my favorite Chinese fast food place in Los Angeles, and as I was eating I thought about what kind of life this little piece of breaded, orange chicken had before it came to my table.