A reliable quality management system (QMS) is a vital component of any successful organization, and the specifics of that system will differ greatly depending on the goods and services an organization provides. Within the restaurant industry, while many brands are still utilizing in-house developed processes, proactive companies have opted for more advanced systems from third-party providers to improve the effectiveness of their food safety and quality assurance programs. However, many companies who have used these third-party platforms often end up attempting to apply the standards of one industry to the needs of another, at great expense.
Marc Andreessen of the venture capital firm Andreessen Horowitz wrote in a Wall Street Journal essay in August 2011 that, “software is eating the world.” Software touches every aspect of our lives, with, perhaps, the exception of our consciousness (although with the tremendous advances in Artificial Intelligence, that time may be just around the corner).
The acceleration and velocity of change in the technology world over the last twenty years have been remarkable. Of course, it’s important to note the difference between velocity and acceleration. Acceleration measures the rate of change of the velocity of an object. Velocity is a vector quantity, both speed and direction are needed to define it, e.g. 60 mph, north.
“The best time to plant a tree was twenty years ago. The second best time is now.”
The way I interpret this Chinese proverb is: “You probably should have invested in something important a long time ago, but just because you slacked off then, doesn’t mean you can’t start today.”
Ahhh, so you want to be in Quality Assurance (QA)? WHAT’S WRONG WITH YOU!? I'm just kidding, but seriously though.... you should consider investing in a good therapist, yoga mat (skip the yoga pants), antacids, coffee maker (don't cheap out--get the good stuff), your local drinking establishment, or whatever else makes you forget the onslaught of daily psychological abuse. Please know that I wear my QA "badge" (it’s really just a lab coat) proudly. However, you need to understand that this job is not a typical 9-to-5. Every day is different, every problem is unique, and people burn out so fast it'll remind you of your college freshman seminar speech (remember the one where the Chancellor says, "look at the person to your left and right, as one of them will not make it after year one?").