When a guest enters a restaurant, whether it is a national chain or a locally owned and operated establishment, they have two expectations: great food and great service. Keep the customer happy and serve them great food and they’ll go away raving about their experience. Most of the time, this is very easy to do. People normally don’t want to cause too much of a fuss, so they’ll order straight from the menu. Sure there are times, when they may ask a general question about an item or ask for no onions or extra cheese (that would be me). There are occasions, however, when there are guest challenges that managers and owners must face. One such challenge is that of guests with allergies. This might not seem like much of a challenge, initially, but when these guests actually have questions and requests, those in charge must be ready with accurate answers and flawless execution of company policies.