Subscribe to our Blog!

Actionable Quality Assurance Announces Customer Success with Church’s Chicken

written by:Yuly Virviescas

GAINESVILLE, FL.Actionable Quality Assurance (AQA), a leading software as a solution (SaaS) platform for thorough monitoring of restaurant food safety and quality assurance, is pleased to announce customer success with Church’s Chicken®.

Beginning with back-of-house (BOH) complaint tracking in May 2017, AQA rolled out comprehensive data collection automation whereby Church’s nearly 1,600 restaurants can systematically and intuitively report product complaints, thus centralizing communication between QA, distribution centers, and suppliers. The AQA system includes an intuitive dashboard that allows Church’s QA team to quickly monitor and identify trends in quality issues as they occur, resulting in improved consistency across the brand.

“Our team wanted to reduce the extensive labor hours spent doing administrative data input and data management for our company, our restaurants, distribution centers and our suppliers,” states Lonita Barron, Senior Director of Quality Assurance at Church’s Chicken. “We also were seeking a software company that was committed to our timelines to implement, and dedicated to our success. We wanted a system that was customizable and able to grow with our needs.  The AQA team performed beyond our expectations, and has always been willing to do more.”

With the initial BOH implementation accomplished in under eight weeks, AQA then rolled out a specification tracking system that allows Church’s to streamline specification development and manage changes to specs, making any changes visible to all teams and ensure the latest specification standard is always available.

In addition, supplier production data is now automated and the AQA software automation system trends non-compliant products, alerting Church’s Chicken QA department in real time when a product is out of specification before it makes it to the restaurant.

“The mission of AQA is simple,” states Eric Graves, Founder and CEO “to empower the restaurant industry with the only software solution that allows restaurants to control and prevent food safety events before they happen, rather than managing the problem after it occurs. We’re thrilled with the results Church’s Chicken is experiencing and energized knowing Church’s is now on the leading edge of food safety and quality control for their industry.”

To find out more about AQA, visit


About Church’s Chicken®

Founded in San Antonio, TX in 1952 by George W. Church, Church’s Chicken is one of the largest quick service restaurant chicken chains in the world. Church’s specializes in Original and Spicy Chicken freshly prepared throughout the day in small batches that are hand-battered and double-breaded, Tender Strips®, sandwiches, honey-butter biscuits made from scratch and freshly baked, and classic, home-style sides all for a great value. Church’s (along with its sister brand Texas Chicken® outside the Americas) has approximately 1,600 locations in 27 countries and international territories and system-wide sales of more than $1 billion. For more information, visit


About Actionable Quality Assurance

Actionable Quality Assurance (AQA) is a scientific data analytics company providing a digital automated platform to minimize food safety risks.  It is the only software solution built specifically to simplify quality assurance and food safety management for the restaurant industry.  For more information on Actionable Quality Assurance, please visit

You May Also Like…